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Terms and Conditions

At The Tartan Bicycle Company we want all our customers to have an enjoyable experience with us. We pride ourselves on the quality of our service and the equipment we provide. Please help us maintain our high standards by reading and following our terms and conditions. By placing a booking you confirm that you have read and accepted our terms and conditions.



  1. Making a booking

  2. Payment of balance

  3. Identification

  4. Refund Policy

  5. Refundable Equipment Deposit

  6. Loss of Equipment

  7. Bike Usage

  8. Late Hire Returns

  9. The Hirers Responsibilities

  10. Insurance

  11. Helmets

  12. Itinerary

  13. Uplift/Drop off service






Making a booking

Either by phone or using our enquiry form please tell us:

  • The dates on which you wish to take a bike tour/hire a bike.
  • The tour(s) you wish to take.
  • How many people in your group (approximate individual heights would be beneficial for bike sizing). Maximum group size is 6 people.
  • The type of bicycle you wish to hire; Manual or electric pedal assist.
  • Contact method; your telephone number and /or email address.

All tours and equipment hire are subject to availability.

To confirm day and half day tours or bike hire we require a deposit of 25%, with a deposit of 50% required for our 'Freedom' tour against the total cost of your order using the following payment options:

  • Credit or debit card using PayPal online secure payment system.
  • UK Bank cheque made payable to ‘The Tartan Bicycle Company’.
  • Credit card or debit card over the telephone.

Booking is confirmed once payment has cleared, followed by a receipt and itinerary being emailed or posted to the customer.

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Payment of balance

The remainder of the balance must be paid on request before commencement of the tour/bike hire. Payment can be made using the following payment methods:

  • Cash (UK £)
  • Credit or debit card

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Identification

The hirer must be over 18 years of age or older. One of the following forms of identification is required from the hirer before hire of a bicycle can commence:

  • Passport
  • Drivers License
  • ID card from country of origin

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Refund Policy

We understand that due to unforeseen circumstances customers may have to cancel bookings from time to time. Due to the potential cost to us from late cancellations, we reserve the right to retain all or part of your booking deposit depending on when the cancellation is made. Any occurring bank charges will be deducted from the repayment. Please see table below for details; however if WE need to cancel due to unforeseen circumstances or inclement weather (very poor weather) we will try to reschedule, or you will receive a full refund.

Time Scale Retention Refund Example Retention * Example Refund*
More than 1 month 0% 100% £0.00 £50.00
Less than 1 month 50% 50% £25.00 £25.00
Less than 1 week 100% 0% £50.00 £0.00

* Based on a deposit of £50.00

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Refundable Equipment Deposit

A deposit of £250 for each manual bike and £450 for each electric bicycle will be held on your credit/debit card, or in cash for the safe and undamaged return of our equipment (Normal wear and tear being the exception). This will be refunded immediately at the end of the hire period once the equipment has been checked for any damage. It is the responsibility of the hirer to check bicycles and equipment are undamaged and in working order before hire commences.

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Loss of Equipment

The Theft of unattended bicycles is a problem throughout the UK, especially in urban areas. We only provide good quality bikes and accessories for all our hires, which are very desirable with thieves, especially if not properly secured.

A very tough ‘Sold Secure’ lock is included free of charge with every bike hired from us, we absolutely insist on their use. Please ask for a demonstration on how to lock your bicycle on delivery. Otherwise, please follow our common sense guide below:

  • Always lock the bicycle to an immovable object.
  • Feed the cable through the frame and both wheels of the bicycle.
  • Lock your bicycle in a well lit, busy area.
  • Remove and take with you all removable objects from the bike including Pannier Bags and Helmets.
  • Don’t leave the bicycle unattended for lengthy periods of time.
  • Bikes hired over night need to be stored in a secure place, preferably indoors.

It is the responsibility of the hirer to ensure the safety of our bicycles and equipment throughout the hire period. The replacement charge will be made in the event of their loss, and the cost price of any lost equipment will be deducted from the deposit.

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Bike Usage

Our Bicycles are only to be ridden by one competent person and are not to be used to carry passengers or loads on the rear wheel of more than 20kilograms, other than young children with the use of an appropriate child seat or trailer. Our bicycles are designed to be ridden on the road and on light trails. Mountain biking and riding through sand and salt water are all strictly prohibited.

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Late Hire Returns

Bikes and equipment should be returned at the agreed date and time. For any late returns we reserve the right to charge additional fees accordingly. We are unable to issue a refund or reduction in price for any early returns.

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The Hirers Responsibilities

By agreeing to our terms and conditions the hirer takes responsibility for ensuring that you and your party are physically fit enough to undertake the exercise. You are advised that cycling a bike can be a dangerous activity and done so entirely at your own risk. We do not accept responsibility for any loss or damage to personal property. The hirer will not ride under the influence of drugs or alcohol over the prescribed limit and The Tartan Bicycle Company will not be held liable for any fines or court fees incurred for violations of the Highway Code or local violations during the hire period. The person signing the agreement will be held liable for any costs incurred through loss or damage to our bicycles or equipment.

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Insurance

We recommend to all our customers to ensure they have adequate insurance in place. We cannot be held liable for any personal injury or damage occurred to your personal belongings whilst hiring our equipment and taking part on our tours.

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Helmets

Helmets are supplied free of charge with every hire and we strongly advise their use. All persons 16 years and under must wear a helmet as a condition of hire. Any adult choosing not to wear a helmet must tick the relevant waiver box on the hire agreement.

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Itinerary

A map will be provided with a suggested route. We cannot be held responsible for the condition of the roads and paths, and diversions might apply. If circumstances dictate, we may need to make any changes to the suggested routes. We cannot be held responsible for any cancellations in the event of a Force Majeur.

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Uplift/Drop off service

The uplift and drop off service can only be provided within the city boundaries of Edinburgh, and within the city bypass We will endeavor to pick you up from your accommodation, however due to parking restrictions, on occasion we will need to arrange a pick up point as close to your accommodation as possible instead.

We reserve the right not to hire equipment to an individual or refuse participation in any of our tours.

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